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Q & A

Frequently asked

The questions we hear most often — about oils, process, ordering. If yours isn’t here, just reach out.

  1. What is sacha inchi oil?
    Cold-pressed from sacha inchi seeds (Plukenetia volubilis) — rich in omega-3, omega-6, vitamin E. Mild flavor, great for salads or direct consumption.
  2. How do I verify lot origin?
    Every bottle has a QR at the bottom. Scan to see manufacture date, expiry, and ingredient source.
  3. How long does shipping take?
    1–2 days within HCMC, 2–4 days elsewhere via GHN/GHTK.
  4. International shipping?
    Not currently. Planned for a later phase when we have the warehouse capacity and customs experience.
  5. Return policy?
    100% refund if product damaged on arrival (photo within 24h). See Shipping & Returns for details.